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Simplifying Conveyor Audits at
Mining Locations

2014  //  UX Research, Problem Solving

For: Tega Industries Ltd, Kolkata

Project Description

Over time, conveyor belts in manufacturing & mining locations undergo various problems, which usually lead to increased maintenance costs and unplanned shutdowns. A conveyor audit can be a long and cumbersome process, mainly due to the list of checks that need to be performed and the measurements that need recording.

The objective of this project was to come up with a solution that helps simplify conveyor audits. My role was to conduct in-depth user research, visit manufacturing plants to understand the problems and come up with a solution that helps in diagnosis of the problem and facilitates automatic report generation.

Stakeholders

Auditor

- Interacts with the customer

- Records observations/Takes Photographs

- Generates Audit Report

- Proposes Recommendations

 

Manager

- Reviews Audit Report

- Generates Executive Summary

- Send the reports forward to the customer.

 

Customer

- Studies the report with all its observations and diagnosis

- Accepts/Rejects the recommendations made by the Manager

 

User Insights

  • Dusty environment
  • No surface to keep the notebook on while writing/making sketches.
  • Too many objects to handle: Pen, notebook, measurement tools, camera.
  • No specific list of checks to be performed during audit.
  • Tendency to miss out on a lot of important details. Quality of audit largely dependent on the experience of the auditor.
  • Problems in training new employees due to lack of Process Manual.
  • No standard report generation format.

Problem Solving

A Conveyor Belt system can ideally be divided into 4 sections, with each section having a specific list of checks and observations that need to be made.

The first list consisted of close to 200 observations, which was later categorized under different sections.

Testing & Prototyping

A mock up, intended to be used at the customer site, was prepared keeping in mind ease of use. The document was provided with illustrations and examples wherever necessary to aid first time users.

Later, the observations were recorded in an Excel sheet and reports were generated.

Planning & Design

Simplifying Conveyor Audits at
Mining Locations

2014  //  UX Research, Problem Solving

For: Tega Industries Ltd, Kolkata

Project Description

Over time, conveyor belts in manufacturing & mining locations undergo various problems, which usually lead to increased maintenance costs and unplanned shutdowns. A conveyor audit can be a long and cumbersome process, mainly due to the list of checks that need to be performed and the measurements that need recording.

The objective of this project was to come up with a solution that helps simplify conveyor audits. My role was to conduct in-depth user research, visit manufacturing plants to understand the problems and come up with a solution that helps in diagnosis of the problem and facilitates automatic report generation.

Stakeholders

Auditor

- Interacts with the customer

- Records observations

- Generates Audit Report

- Proposes Recommendations

 

Manager

- Reviews Audit Report

- Generates Executive Summary

- Send the reports forward to the customer

 

Customer

- Studies the report with all its observations and diagnosis

- Accepts/Rejects the recommendations made by the Manager.

 

User Insights

  • Dusty environment
  • No surface to keep the notebook on while writing/making sketches.
  • Too many objects to handle: Pen, notebook, measurement tools, camera.
  • No specific list of checks to be performed during audit.
  • Tendency to miss out on a lot of important details. Quality of audit largely dependent on the experience of the auditor.
  • Problems in training new employees due to lack of Process Manual.
  • No standard report generation format.

Problem Solving

A Conveyor Belt system can ideally be divided into 4 sections, with each section having a specific list of checks and observations that need to be made.

The first list consisted of close to 200 observations, which was later categorized under different sections.

Testing & Prototyping

A mock up, intended to be used at the customer site, was prepared keeping in mind ease of use. The document was provided with illustrations and examples wherever necessary to aid first time users.

Later, the observations were recorded in an Excel sheet and reports were generated.

Planning & Design

Simplifying Conveyor Audits at Mining Locations

Project Description

Over time, conveyor belts in manufacturing & mining locations undergo various problems, which usually lead to increased maintenance costs and unplanned shutdowns. A conveyor audit can be a long and cumbersome process, mainly due to the list of checks that need to be performed and the measurements that need recording.

The objective of this project was to come up with a solution that helps simplify conveyor audits. My role was to conduct in-depth user research, visit manufacturing plants to understand the problems and come up with a solution that helps in diagnosis of the problem and facilitates automatic report generation.

Stakeholders

Auditor

- Interacts with the customer

- Records observations/Takes Photographs

- Generates Audit Report

- Proposes Recommendations

 

Manager

- Reviews Audit Report

- Generates Executive Summary

- Send the reports forward to the customer

 

Customer

- Studies the report with all its observations and diagnosis

- Accepts/Rejects the recommendations made by the Manager

 

User Insights

  • Dusty environment
  • No surface to keep the notebook on while writing/making sketches.
  • Too many objects to handle: Pen, notebook, measurement tools, camera.
  • No specific list of checks to be performed during audit.
  • Tendency to miss out on a lot of important details. Quality of audit largely dependent on the experience of the auditor.
  • Problems in training new employees due to lack of Process Manual.
  • No standard report generation format.

Problem Solving

A Conveyor Belt system can ideally be divided into 4 sections, with each section having a specific list of checks and observations that need to be made.

The first list consisted of close to 200 observations, which was later categorized under different sections.

Testing & Prototyping

A mock up, intended to be used at the customer site, was prepared keeping in mind ease of use. The document was provided with illustrations and examples wherever necessary to aid first time users.

Later, the observations were recorded in an Excel sheet and reports were generated.